Refund, Cancellation, and Dispute Policy

Please read this policy carefully before completing your purchase. By checking the agreement box at checkout, you confirm that you have read, understood, and agreed to every provision below. This policy is incorporated by reference into your Root Rx Coaching Agreement and governs all purchases made through Root Rx Health / Chanelle Fitness Group LLC.

1. All Sales Are Final

All purchases of Root Rx coaching programs, functional health protocols, laboratory services, and related products and services are FINAL and NON-REFUNDABLE. This applies to all payment structures, including deposits, lump-sum payments, and installment plans, regardless of the payment date.

Any deposit paid to reserve your place in a program, begin intake, or secure a start date is non-refundable. A deposit is applied toward your total program price and is not a separate fee. Paying a deposit confirms your enrollment, and the deposit remains non-refundable if you change your mind, do not pay the remaining balance, or are unable to participate.

By completing your purchase, you acknowledge that you are purchasing a comprehensive program of professional health coaching services, clinical laboratory services, and personalized protocol development — not a physical product that can be returned.

2. What You Are Purchasing

A Root Rx program is a multi-component professional services engagement that includes some or all of the following, depending on your program:

A personalized, multi-phase functional health coaching program spanning 8 to 52 weeks
Clinical laboratory services, including stool testing (Gut Zoomer via Vibrant America or equivalent), blood panel draws (via Superpower Labs, Quest Diagnostics, or equivalent), and hormone testing (DUTCH or equivalent)
Physical collection kits shipped to your home address for at-home sample collection
Mobile phlebotomy services — a licensed professional travels to your home to perform blood draws
Arrangements for you to attend a third-party lab location, such as Quest Diagnostics, for your blood draw
Access to our apps and platforms (the Root Rx app, the Onboarding Portal, Trainerize, Fitmetrics, or equivalent) and all program content within them
Completion and analysis of your Comprehensive Health Background Questionnaire (CHBQ)
One or more one-on-one coaching sessions with a Root Rx certified coach
A personalized functional health protocol built from your laboratory results, CHBQ, and coaching session data
Ongoing support communications, check-ins, and educational resources throughout your program

You are purchasing all or some of these components as a bundled professional service. Delivery of any component of the program — including but not limited to platform access, a kit shipment, a completed laboratory order, a coaching session, an onboarding call, or your protocol — constitutes commencement of service delivery.

3. When Service Delivery Begins

Service delivery begins upon the earliest of the following:

A deposit or any other payment is received and your enrollment is confirmed
Your enrollment confirmation is sent to your email address on file
Your access to any app or platform used to deliver your program is provisioned, including the Root Rx app, the Onboarding Portal, Trainerize, Fitmetrics, or equivalent
A laboratory collection kit is shipped to your home address
A laboratory order is placed in your name with a third-party lab provider
A mobile phlebotomist is dispatched or scheduled to your home address, or arrangements are made for you to attend a third-party lab location, such as Quest Diagnostics, for your blood draw
An onboarding or orientation call is conducted with any Root Rx team member
Your Comprehensive Health Background Questionnaire (CHBQ) link is sent to you
Any coaching session, support call, or consultation is conducted
Your personalized protocol is sent to you via platform, email, or any other method
Any written program guidance, recap, or educational material is sent to you

Once service delivery has begun under any of the above criteria, no refund will be issued for any reason.

4. Non-Recoverable Laboratory and Clinical Costs

Clinical laboratory services ordered as part of your program — including blood draws, stool tests, hormone panels, and any associated mobile and 3rd party phlebotomy services — represent costs that are incurred by Root Rx on your behalf at or shortly after enrollment. These costs are non-recoverable regardless of:

Whether you completed your sample collection
Whether your results were returned
Whether you participated in coaching sessions
Whether you requested a refund at any point

A mobile blood draw performed at your home or a blood draw performed at a 3rd party lab provider location by a licensed phlebotomist constitutes a completed clinical service. Laboratory test results generated in your name constitute a completed clinical service. Neither can be reversed or reclaimed after the fact. These costs will not be refunded under any circumstances.

5. No-Chargeback Agreement

By purchasing a Root Rx program, you expressly agree NOT to dispute, reverse, or seek a chargeback on any charge from Root Rx Health / Chanelle Fitness Group LLC through your bank, credit card issuer, or any third-party payment processor.

You agree that the appropriate and exclusive remedy for any dispute about your purchase or program experience is the dispute resolution process set forth in Section 9 of this policy — not a credit card chargeback.

If you initiate a chargeback in violation of this agreement, Root Rx reserves the right to:

Submit this policy, your checkout agreement, and all program delivery documentation to your card issuer as evidence in contesting the chargeback
Pursue recovery of the disputed amount plus any chargeback fees charged to Root Rx as a result of the filing
Terminate your access to all Root Rx programs and services

Initiating a chargeback does not constitute a valid dispute resolution mechanism and does not relieve you of your payment obligations under your coaching agreement.

6. Non-Participation Does Not Entitle a Refund

Your payment obligation is not contingent on your participation. The following circumstances do not entitle you to a full or partial refund:

You did not log into the coaching platform after enrollment
You did not complete your Comprehensive Health Background Questionnaire (CHBQ) or other intake forms
You did not schedule, attend, or complete coaching sessions
You did not open, respond to, or act on outreach from Root Rx coaches or support staff
You did not submit your laboratory samples or attend a blood draw appointment
You did not implement your protocol after it was delivered
You chose to stop participating at any point during the program

Root Rx coaches and staff actively pursue clients who are unresponsive. Documented outreach attempts, including SMS messages, emails, platform messages, and phone calls, constitute effort to deliver the program. Failure to respond to or engage with that outreach does not constitute nonperformance by Root Rx.

7. Program Scheduling Delays

Functional health programs require a period of intake, laboratory processing, and clinical review before a personalized protocol can be delivered. Your protocol is built from three inputs: your completed laboratory results, your completed CHBQ, and your coaching session data. A protocol cannot be finalized before all three inputs are available.

Delays in protocol delivery that result from the following do not entitle you to a refund:

Laboratory processing time by a third-party lab provider
Your delay or failure to complete intake forms or the CHBQ
Your delay or failure to schedule or attend a blood draw or sample collection
Rescheduled coaching sessions due to your availability
Program restarts or modifications made to accommodate your circumstances

If Root Rx experiences an internal delay on our end, our remedy is to restart your program clock, extend your program at no additional cost, or provide additional support — not to issue a refund. Any such remediation constitutes additional value delivered to you, not an admission of nonperformance.

8. Installment Payments and Cancellation

If your program is paid in installments, you agree to all scheduled payments in full regardless of:

Your participation level at the time of each payment
Whether your protocol has been delivered as of the payment date
Whether you have attended all scheduled coaching sessions as of the payment date
Any dissatisfaction you may have with the program at the time of payment

Initiating a refund request or chargeback does not cancel, pause, or eliminate your remaining installment obligations. All amounts due under your coaching agreement remain due.

If you are enrolled in a membership subscription, you may cancel at any time by emailing compliance@rootrxhealth.com. Cancellation stops future charges only if we receive your request before your next billing date. Charges for a billing cycle that has already begun are non-refundable, and cancelling does not entitle you to a refund of any past payment. Cancelling a program that is paid in installments does not cancel the remaining installments described above.

9. Dispute Resolution and Binding Arbitration

If you have a concern or dispute about your program, please contact us first at compliance@rootrxhealth.com. We will make a good-faith effort to address your concern.

If we are unable to resolve the dispute informally, the exclusive remedy available to you is binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in Texas. The maximum remedy available through arbitration is a refund of program fees paid — no consequential, punitive, or other damages.

By agreeing to this policy, you waive your right to file a lawsuit or join a class action related to your Root Rx purchase. You also waive your right to a jury trial.

10. Conditional Settlement Offers

From time to time, Root Rx may, at its sole discretion, offer a partial refund or program credit as a goodwill gesture. Any such offer is:

Conditional — it requires your written acceptance and execution of a release of claims
Not an admission of any wrongdoing or nonperformance by Root Rx
Valid only for the specific terms and timeline stated in the offer

A conditional offer that you decline, ignore, or fail to execute within the stated timeframe creates no refund obligation. Declining a conditional offer does not entitle you to initiate a chargeback.

11. Governing Law

This policy is governed by the laws of the State of Texas. Any arbitration proceedings will take place in Texas. If any provision of this policy is found unenforceable, the remaining provisions continue in full force.

12. Your Agreement at Checkout

At checkout, you will be presented with the following checkbox confirmation:

☐ I have read and agree to the Root Rx Refund, Cancellation, and Dispute Policy. I understand that all sales are final, that laboratory and clinical services are non-recoverable once ordered or performed, and that I agree not to initiate a chargeback with my bank or card issuer. I understand that my exclusive remedy for any dispute is binding arbitration as described in the policy.

Checking this box at the time of purchase creates a binding electronic agreement with the same legal effect as a handwritten signature. The timestamp, IP address, and device information associated with your checkout will be logged and retained as evidence of your agreement.

Root Rx Health / Chanelle Fitness Group LLC | compliance@rootrxhealth.com | Texas, United States

This policy was last updated October 6, 2026. Root Rx reserves the right to update this policy; the version in effect at the time of your purchase governs your transaction.